Technical Support Resources

Technical support by email is available to customers and evaluators, along with other technical support resources available through our website, including our FAQ, knowledge base and online documentation. Additional paid support options are available for developers who have critical support needs.

Recent Updates

January 5, 2023
Microsoft has announced they are ending technical support for Windows 8.1 on January 10, 2023. Paid extended support options for Windows 7 will also end on this date. Windows Server 2012 is scheduled to reach end-of-support on October 10, 2023. While we will continue to offer support for these platforms, it is recommended you upgrade to a supported version of Windows as soon as possible.
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November 8, 2022
Microsoft released .NET 7.0 . It is the unification of earlier versions of the .NET Framework with .NET Core, enabling developers to use a single framework and runtime with uniform behavior supported on multiple platforms. This is considered a STS (short term support) release of the .NET Framework.
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Spetember 7, 2022
Version 10 Build 1430 (10.0.1430.2348) includes updates for Windows 11 and addresses compatibility issues with legacy Windows platforms. It also includes a pre-release build of the .NET 7.0 assemblies for Visual Studio 2022 Preview 17.4 . You can download the current version using the same link provided to you when you purchased your license.
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May 31, 2022
Google announced they are disabling the ability to access Gmail accounts using your Google account password. This can potentially impact applications which use the SocketTools email components to send and receive email through a Gmail account. We have more information in the article linked below.
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May 12, 2022
Version 10 Build 1416 (10.0.1416.2256) includes updates for Windows 11 and Windows Server 2022. It also includes support for Visual Studio 2022 and the release build of the .NET 6.0 assemblies. You can download the current version using the same link provided to you when you purchased your license.
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March 30, 2021
When Microsoft announced the end of support for Windows XP on April 8, 2014, we committed to continuing technical support for SocketTools on the platform. Our intention was to provide developers sufficient time to complete the migration to a supported platform. We are ending all technical support for Windows XP and Windows Vista.

This will not prevent existing applications from running on Windows XP or any of the other systems listed above; however we will not be able to assist with installation, redistribution, or other technical problems. For more information, please review our knowledge base article on current system requirements.
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