Product Licensing

The SocketTools Editions are licensed per user, which means that each developer using the product is required to own a license for their individual copy. It is important to note that our products are licensed to a specific user, not a company or organization as a whole. It is permissible to install the software on more than one system, as long as there is no possibility that the software may be used by anyone other than the licensed developer.

For example, a developer is permitted to install a copy of SocketTools on a workstation, home computer and laptop as long as he is the only person who has access to the software. An organization may transfer ownership of a license from one developer to another by contacting our business offices at sales@sockettools.com or calling +1 760-228-9653 during normal business hours, Pacific time. Please note that a license may only be transferred one time.

Redistribution

SocketTools includes redistributable software components, and those components may be included with your software after a development license has been purchased. There are no additional runtime licensing fees or royalties charged for products which use SocketTools. A development license entitles you to create any number of applications which use one or more of the components, and those applications can be redistributed to any number of end users.

Technical Support

We understand that providing you with first class technical support is as important as creating stable software which meets your development needs. Free technical support through our online technical references, knowledge base and e-mail are all part of our commitment to meeting this goal. Most issues are responded to and resolved in the same business day.

Technical support is only available to registered developers and evaluators. If you have not registered your product with us, or if you request support using a different email address, it may delay our response to you. Because our products are licensed to a single developer, only the registered developer may request support for that product.

When you submit a technical support request, please be sure to include your product serial number, if you have one. This helps us streamline the support process and ensures that you get the fastest response to your question or problem. We look forward to meeting your development needs today and into the future, and welcome your feedback as we continue to improve our products and services.