SocketTools Subscription

Welcome to the SocketTools Subscription area. You can download files, request technical support and manage your account. To make the most of your subscription, learn about the Subscription Benefits and download the current version of SocketTools.

Subscriber Downloads

You can find the SocketTools installation packages in Subscriber Downloads. Your subscription includes access to the current version of SocketTools, as well as previous versions. When a new version is released, you are entitled to a free upgrade.

You must be signed in with your account to access the download area, and you must have an active subscription.

Support Resources

Your subscription includes priority technical support for any development or deployment related problems and questions. To submit a support request, use our Support Request form and provide your current contact information and product serial number. Support requests may only be submitted by the registered developer, and all requests must be initiated through our support form.

In addition to priority email support, there are several other technical support resources that are available to you as part of your subscription.

  • Frequently Asked Questions
    A collection of answers to the most frequently asked questions about a product. General questions about features, functionality and platform compatibility are answered here.
  • Documentation
    A comprehensive collection of online documentation, including Developer Guides, Quick Start Guides and Technical References. Our online help contains the most current reference material for the current version of SocketTools.
  • Knowledge Base
    A searchable online database of solutions to common technical questions and problems. The articles provide detailed information, including background information, workarounds and the availability of updates to resolve the problem. This is the first place that most developers should check to determine if the question or problem that they’re having has already been addressed.

Account Management

The Subscription Account page shows the information that is currently associated with your account. You must be logged in to view your account profile and to make any changes to your account. You can change the name displayed with the account, but you cannot change the username. If you need to transfer your subscription to a different developer, you must contact us.

The SocketTools Subscription is licensed per developer, and the licensed developer is the only person who may access the account. Never share your account information with another person. If you are concerned that your account may have been compromised, please contact us immediately.

Contact Us

If you have any questions or concerns about your SocketTools Subscription, you can contact us through this website or email us directly at info@sockettools.com. If you have purchasing questions or need information about your subscription license, you can also call us at +1 760-228-9653 during normal business hours, Pacific time.

Please make sure that you have the sockettools.com domain whitelisted on your mail server if necessary.