Technical Support for Windows XP and Vista

Microsoft discontinued technical support for Windows XP on April 8, 2014 and Windows Vista reached end-of-support on April 11, 2017. These operating systems no longer receive updates and it has been our general policy to end support for platforms that are no longer supported by Microsoft. However, it is evident that these platforms will continue to be used by some businesses and end-users as they complete the process of transitioning to Windows 10. To assist our customers with this transition period, we have decided to continue to provide limited support for our products on Windows XP and Windows Vista.

If you continue to use Windows XP or Vista, you should understand the risks, particularly if the system has an Internet connection. These platforms no longer receive critical security updates, which leaves them potentially vulnerable to viruses, spyware and other harmful software that can compromise your data. They also lack many of the security related features available in Windows 10.

For applications which establish secure connections, Windows XP and Vista only provide support for SSL and TLS 1.0. They do not provide support for TLS 1.2 and modern cipher suites used by most servers today. Because of this, some servers may be configured to explicitly reject secure connections from a Windows XP or Vista system. As a result, we can no longer provide technical support for secure connections on either the Windows XP or Windows Vista platforms.

To be eligible for technical support on Windows XP, you must have Service Pack 3 (SP3) installed. For Windows XP Professional 64-bit Edition, Service Pack 2 (SP2) must be installed. For Windows Vista, you must have Service Pack 2 (SP2) installed and the Platform Update which was released in October, 2009. The system should also be current with all important and critical updates that were available from Windows Update. This includes both development and end-user systems, as well as virtual machines (VMs) that may be used for testing purposes.

You must upgrade to SocketTools 10 to continue to receive support on Windows XP and Windows Vista. We cannot provide technical support for older versions of SocketTools on unsupported Windows platforms. If you have any questions or concerns about upgrading your software or future support for these platforms, please contact us.